I forgot my password or my password does not work.

If you have forgotten your password or your password does not work, you can generate a new password on the ACT Online home page under the link ‘Forgot Password’. Your email SPAM, Junk Mail filter, or firewall must be set to allow email from usarmy.pentagon.hqda-arba.mbx.acts@mail.mil because your new password will be emailed automatically to the email address you provided when you created your online account.

The new password you will receive is a temporary password. You must use it exactly as it is shown with upper and lower case letters indicated. The surest way to use this new temporary password is to copy and paste it where needed.

When you use the new temporary password to log into ACTS Online, you will be given a screen to create a new permanent password. The permanent password you create must contain:

at least one digit (number)
at least one lower case letter
at least one upper case letter
at least one non-alpha-numeric character (*@#$%^&)
must be between 9 and 15 characters long

A sample password is: Password*1


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